Malaga 27/11/2024
Geachte dames en heren:
Hierbij wil ik mijn ontevredenheid uiten over het product dat ik onlangs heb gekocht, een Rowenta Silence Confort heater, en de service die ik van u heb ontvangen.
Toen ik het verwarmingselement ontving, ontdekte ik dat het kapot was en niet goed werkte. Dit was het bewijs dat niet de minimale maatregelen waren genomen om te controleren of het product in goede staat en geschikt voor gebruik was voordat het werd verzonden. Het is onaanvaardbaar dat een klant een defect artikel ontvangt vanaf het moment van levering, vooral wanneer de kwaliteit en professionaliteit van uw bedrijf wordt verwacht.
Geconfronteerd met deze situatie was ik gedwongen om het product direct naar de technische dienst te brengen, waar ze bevestigden dat het verwarmingselement verschillende problemen had, waaronder een beschadigd verwarmingselement en andere onderdelen die vervangen moesten worden. Gelukkig wil ik erop wijzen dat de servicetechnicus snel ter plaatse was en zeer professioneel te werk ging, door het verwarmingselement efficiënt te repareren en het apparaat in perfecte staat achter te laten. Dankzij hun tussenkomst heb ik eindelijk kunnen genieten van het product zoals ik vanaf het begin had verwacht.
Dit doet echter niets af aan mijn teleurstelling over uw aanvankelijke gebrek aan toewijding door er niet voor te zorgen dat het product voor verzending werd gecontroleerd. Ik ben van mening dat het minste dat een bedrijf zou moeten garanderen, is om bestellingen vooraf te controleren, om ervoor te zorgen dat ze voldoen aan de noodzakelijke voorwaarden voor prestaties en kwaliteit. Deze nalatigheid weerspiegelt naar mijn mening een gebrek aan aandacht voor de ervaring van hun klanten.
Met vriendelijke groet
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