I got an Iphone 11 from Backmarket and was very happy with the idea of a refurbished phone as I’ve been doing for the past years. When I got my phone, it was all as described. Unfortunately, the screen was acting up and not responding properly and acting on its own accord. By then a month passed, so I sent the phone back for repair. It took only a week so it was all quite alright. Something that they should mention to you before you send it for repair though, is that they don’t use original replacement parts!! Next time I will think again before I send it for repair..